I acknowledge both conditions below exist to report a damaged item(s) by checking each requirement box. This request is within 14 days of receipt of the item(s)? (required) I have read and fully understand the RETURN/DAMAGED ITEM POLICY (listed below)? (required) Picture(s) are attached to this form that illustrate the product(s) issue.(required)
Request Type: Damaged Item(s) ReceivedDefective Item(s) ReceivedIncorrect Item(s) Received
Your Name (required)
Your Email (required)
Order Number (required)
Item #1 (required) Item #2 Item #3 If you have more than three (3) items, enter the additional item(s) in the "Message" area below. Fully describe the issue. The manufacturer requires a picture(s) of the issue for all claims. Please attach as many pictures as you feel will adequately illustrate the issue(s) (10 pictures max). File types accepted: gif, png, jpg, jpeg, doc, docx, pdf (Form cannot be submitted until all four conditions at top are acknowledged) RETURN POLICY: eBedding4You honors a 14-Day No-Hassle (NO RESTOCKING FEES) Return Guarantee. Customer satisfaction is our top priority, and we want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, you can request a return authorization for the item(s) within 14 days of receipt as long as the item is returned in like new condition inside its original packaging. Standard Return Process Step 1: Submit "Return Authorization Request Form" Step 2: A Care Representative will initiate the return request with the respective manufacturer. Once approved by the manufacturer, we will provide you with a Return Goods Authorization (RGA) number, and return shipping instructions. This process may take between 1-5 business days dependent on the manufacturer return authorization processes. Step 3: You Ship the Product(s) Back According to the RGA Instructions We Provide Step 4: We Receive Your Return and Issue a Refund ======================================================= SHIPPING THE PRODUCT(S) BACK: Once you have received the return authorization and instructions, please repack the products in the original box with original packaging material and tags attached to merchandise. Do not write on the box, so that it maintains its like-new condition. Improper labeling may result in the denial of return by the manufacturer. Items that have been washed / laundered cannot be returned. You have fourteen (14) calendar days to return ship your item(s). You will be responsible for paying for your own shipping costs for returning your item. Please ship the package back to the warehouse address provided using a carrier that will provide both a tracking number and delivery confirmation. We ask that you not use USPS as they are not always able to provide those services. If we are unable to confirm return delivery of the product to the proper location, this may result in the denial of refund. Once you have shipped your package, please retain your tracking number and email it to us at info@eBedding4You.com so that we can update your return information and track the progress of your return. If a return is shipped without a tracking number the customer will be liable if the item is lost by the carrier and no refund will be issued. You have 14 days to return the product to the warehouse from the date you receive the RGA from us. After 14 days, the Return Authorization will expire and no replacements or refunds will be given. In the event that a product becomes damaged on its way back to the return destination, eBedding4You will inform the customer via email that the item was received damaged and hold the product for up to 30 days. It is the responsibility of the customer to file a claim with the shipping carrier for the value of the item and instruct eBedding4You as to what should be done with the damaged product. If notification or response from the customer has not been received within 30 days, the item will be donated or destroyed and no replacements or refunds will be given. REFUNDS: Once the return receipt is confirmed, verified to have all of its original contents & packaging, free of damage, use, and modification or wear, the refund process will start. The refund credit will be issued back to the customer’s original payment source within 1-5 business days. If the original payment source is no longer available a check may be requested. Refunds via check are typically issued within 14 business days of final approval. The approved refund will be for the full amount of the purchase price. If you have not received credit within 14 days from the date of delivery to the warehouse, please contact Customer Support via the “Contact Us” page. Items returned without the proper RGA# or sent to the wrong warehouse may delay the refund process. Please read your return instructions carefully to avoid delays and unnecessary expenses. Please do not request a charge-back from your credit card company during the return process. Due to the time it takes to resolve charge-back disputes, it is usually better to be patient and wait for the return process to run its course. If a charge-back has been submitted, we will not be able to credit you for your return until the charge-back mediation process has been completed. This process can take up to 180 days. Please Note: The photos & descriptions on our website are the best quality possible and have been provided by the manufacturer. However, photos & descriptions may not be actual representations of colors due to computer monitor settings, and other system components, we cannot be responsible for differences in online colors and actual color variances therefore eBedding4You will not issue credits for shipping based on color variances due to images. ITEMS SUBJECT TO RETURN RESTRICTIONS: Any item not accompanied by a Return Goods Authorization Number (RGA#) issued by eBedding4You Any item that has been modified, used, altered or tailored in any way, or that has been assembled or installed (including linens, furniture, or lighting) Any item that has been washed / laundered Any item that is not in resalable condition Any item that is not in the original box with sufficient packaging materials Any item that is custom made to order Expedited shipping fees and Upcharges for shipping to Alaska, Hawaii, Puerto Rico, and International destinations Any item not purchased from eBedding4You eBedding4You reserves the right to refuse any return which does not follow the return policy. This includes items which are stained damaged or any items that have traces of human or animal hair. REFUSED ORDERS: If you refuse an order that has been shipped to you a standard 50% restocking fee will be assessed. All return orders must follow the return policy. A delivery refusal may also result in the loss of your product and may void any possibility of a refund. You may also be charged for roundtrip shipping costs. DAMAGED, MISSING, INCORRECT ITEM(S): We understand that occasionally a product may arrive with a manufacturer defect or become damaged while in transit to you. Rest assured, we will do everything possible to resolve these matters for you in a satisfying and timely fashion – at no expense to you. For us to be able to provide these services to you, we will need a little help from you, the customer, in the form of detailed package and product inspection upon delivery and notification to our Customer Support team within 48hrs of delivery via the "Item(s) Arrived Damaged/Defective/Incorrect" form for any orders that are damaged, missing item(s), or have incorrect item(s). INCORRECT ITEM(S) RECEIVED: If you receive an incorrect item(s), contact our Customer Support team within 48hrs of delivery via the "Item(s) Arrived Damaged, Defective, Incorrect Form" for any orders that are damaged, missing item(s), or have incorrect item(s). DAMAGED PARCEL DELIVERIES: If your UPS or FedEx parcel shipment arrives damaged, please do not refuse the delivery. We ask that you accept the package, store it in a safe area, and contact our Customer Support team immediately, via the "Item(s) Arrived Damaged/Defective/Incorrect” form. DAMAGED FREIGHT DELIVERIES: Immediate inspection of freight shipments upon delivery is very important. Please notate all signs of damage – no matter how slight – on the Bill of Lading or receipt when signing for the delivery. Contact our Customer Support team within 48 hours of delivery to report all damages via the "Item(s) Arrived Damaged/Defective/Incorrect" form. DEFECTIVE PRODUCT(S): We ask that you open and fully inspect your products with 48 hours of delivery. If you find any manufacturer defects please notify our Customer Support team via “Contact Us” so that we can address these matters with the manufacturer. Please Note: In all cases the manufacturer will require picture(s) of damaged, defective, or incorrect items received.
